Refund policy

Last updated: 10 October 2026

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

If your item arrives damaged, faulty or isn't what you ordered, contact us with your order number and a photo of the problem. We'll arrange a replacement or refund. If we need the item back, we'll explain how to return it and cover the return postage.

Change of mind

We don't offer refunds or returns for change of mind.

Refunds

Once we've approved your refund, it's returned to your original payment method. Your bank or card provider may take a few business days to process it.

Contact

For any return or refund question, please contact us.