Shipping policy

Last updated: 10 October 2026

Where we ship

We currently ship to addresses within Australia only, including PO Boxes and parcel lockers.

Where your order ships from

ROAMPAW works with a fulfilment partner. Orders are sent from our partner's warehouse in China, not from a warehouse in Australia. Your parcel may pass through customs and international mail networks before it reaches Australia Post or a local courier for final delivery.

Cost

Standard shipping is A$4.00 per order. The shipping cost is shown at checkout before you pay.

How long it takes

Orders are usually processed within 1–3 business days, followed by an estimated 6–10+ business days in transit. Delivery may take longer depending on the destination and carrier. Tracking details will be provided when available.

These are estimates, not guaranteed delivery dates. Public holidays, peak periods, customs checks, weather and carrier delays can make delivery take longer.

Tracking

When your order is dispatched we'll email you tracking details. Tracking for international parcels can take a few days to show its first update.

Delayed or missing parcels

If your order hasn't arrived within 25 business days of dispatch, or tracking hasn't updated for 10 business days, please contact us with your order number. We'll investigate with the carrier, and if your parcel is confirmed lost or can't be located, we'll send a replacement or give you a full refund. This doesn't limit your rights under the Australian Consumer Law.

Address errors

Please check your delivery address carefully at checkout. If you spot a mistake, contact us as soon as possible. We can only change an address before your order is dispatched.